Shipping
When will my order ship?
Orders are typically processed Monday through Wednesday and shipped within 24 hours. Orders placed before 12:00 PM EST will usually be shipped the same day. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information when your order has been shipped.
What do you charge for shipping?
Standard shipping is a variable rate typically between $7-$10, depending on the destination. Orders shipped via Standard Shipping are typically shipped within 24 hours and arrive in 2 to 5 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday, or Holidays.
Do you ship internationally?
Yes, we do! We ship to most countries. If you don't see your country at checkout, give us a call at 912-233-5757. Please note the recipient is responsible for any customs fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate them for you. International orders are final sale and will not be eligible for returns.
How long will my order take to arrive?
Orders are processed Monday through Wednesday and are typically shipped within 24 hours, and Standard Shipping orders arrive in 2 to 5 business days. You will be emailed a tracking number once your order has been shipped to track your package. For orders shipped outside of the continental United States please allow 8-21 business days for delivery. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 12:00 PM EST will be shipped out the same day. Orders placed after 12:00 PM EST will be processed and shipped the following day. If you have any questions, please call us at 912-233-5757.
Do you ship to P.O. Boxes or Military APO/FPO addresses?
We ship to APO/FPO and PO Boxes with standard shipping for $7.95. Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping. Please contact us at 912-233-5757 or giftshop@thepirateshouse.com with your request, and we will be able to assist you in placing your order.
How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. You may track your order directly at the carrier’s website or by clicking the tracking number link in the e-mail you received upon shipment.
How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please call us as soon as possible at 912-233-5757 so that we can correct your address. We are unable to make address changes once an order has already shipped.
What happens if I refuse a package, or it is undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact us at giftshop@thepirateshouse.com or call us at 912-233-5757.
Returns & Exchanges
What is The Pirates’ House Gift Shop’s return policy?
All items purchased from us can be returned or exchanged within 30 days of delivery. Some exclusions apply. Items must be in an unworn condition with the original tags still attached. You are responsible for shipping charges for any returns.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. The Pirates’ House Gift Shop is not responsible for missing, damaged, or lost packages in transit.
How long will it take to get my refund?
Please allow 3-5 business days for your return to be processed once it reaches our facility. We will send you a confirmation email once your refund has been issued. From the day you get the email confirming the refund, please allow 3-5 business days for the funds to be returned to your account. International Orders can only be returned for exchange or store credit and return shipping plus new item shipping is to be paid in full by the returning party.
